CUSTOMER SUPPORT AND SERVICES

 

CUSTOMER SUPPORT AND SERVICES

With the majority of our revenue coming from business freight and several million private passengers, team members who build good relationships with our customers and solve problems before they happen are an invaluable asset to LTG Group. As we strive to become a leader in mobility and logistics services in Central and Eastern Europe, strengthening our team of professionals who can deliver the best customer experience is really important to us. We manage public rail infrastructure, intermodal terminals and related services, provide safe transport of passengers and freight, and organise connections to European countries. The specific nature of LTG's activities means that the customer service team's responsibilities include overseeing rail processes directly related to the service.

Your success is our success. We value effort, perseverance and enthusiasm, so if you are curious, empathetic and committed to working directly with people, this could be the start of a good experience at LTG.

LIFE AT LTG

"While studying at university, in the Transport Engineering programme, I did an internship in LTG Link Train Operations, where I am still working today. The efficiency of railways encourages me to have faith in and support this mode of transport. The multitude of technical and organisational solutions used here keeps me constantly engaged and interested. I am motivated by the good emotions that come from a friendly and united team. Of course, it is also good appreciation that encourages me to go an extra mile. In my unit and in other departments, I feel like a creator whose task is to reconcile the trends of the modern world with the characteristics of a railway that has retained its deep traditions. I often see young, enthusiastic people working together with colleagues who have accumulated extensive experience and professional wisdom over a long period. It is this generation balance that allows us to meet challenges with quality"

– Liudas Valickas, Specialist, Drivers Training and Instruction Unit

_______________________________________________________________________________________________________________________________

"I started my career as a travel attendant - working with customer service was a new experience for me. I was excited to travel by train, to get to know Lithuanian cities and towns better, to work in a large and diverse team. After a while I realised that I wanted a new challenge, so I decided to apply for the position of travel attendant team leader. Working for LTG has its own romantic charm - it's a historic, reliable and well-known group of companies, where the work is unique - we're the only ones in Lithuania working on trains. What motivates us most is the company's internal career development, the conditions for development, learning and acquiring new knowledge. I would like to invite those who are strong in values, i.e. behave with integrity, respect each other, are driven and responsible, and strive to help others, both in the work environment and in their personal lives, to join the LTG. We are all different, but we work together towards a common goal"

– Paulius Čaikauskas, Team Leader, Customer Service on Trains, Eastern Lithuania Region

_______________________________________________________________________________________________________________________________

"I started my career back in 1988 when I joined the company as an assistant train driver. Two and a half years later, I became a driver. I don’t think you can become a driver, you have to be born with it. The most important thing is to love technology and to love challenges. When I combine work with pleasure, that's everything for me. That’s why working feels like holiday for me. Every time I get ready, I get in the mood and when I leave, I hope that I will have a good, calm ride. You have to be ready to assess the situation correctly and take action in seconds: if you see a person on or near the tracks, your decision has to be lightning-fast - lives depend on it."

– Virgilijus Šilianskis, Train Driver

With the majority of our revenue coming from business freight and several million private passengers, team members who build good relationships with our customers and solve problems before they happen are an invaluable asset to LTG Group. As we strive to become a leader in mobility and logistics services in Central and Eastern Europe, strengthening our team of professionals who can deliver the best customer experience is really important to us. We manage public rail infrastructure, intermodal terminals and related services, provide safe transport of passengers and freight, and organise connections to European countries. The specific nature of LTG's activities means that the customer service team's responsibilities include overseeing rail processes directly related to the service.

Your success is our success. We value effort, perseverance and enthusiasm, so if you are curious, empathetic and committed to working directly with people, this could be the start of a good experience at LTG.

LIFE AT LTG

_______________________________________

"While studying at university, in the Transport Engineering programme, I did an internship in LTG Link Train Operations, where I am still working today. The efficiency of railways encourages me to have faith in and support this mode of transport. The multitude of technical and organisational solutions used here keeps me constantly engaged and interested. I am motivated by the good emotions that come from a friendly and united team. Of course, it is also good appreciation that encourages me to go an extra mile. In my unit and in other departments, I feel like a creator whose task is to reconcile the trends of the modern world with the characteristics of a railway that has retained its deep traditions. I often see young, enthusiastic people working together with colleagues who have accumulated extensive experience and professional wisdom over a long period. It is this generation balance that allows us to meet challenges with quality"

– Liudas Valickas, Specialist, Drivers Training and Instruction Unit

_______________________________________

"I started my career as a travel attendant - working with customer service was a new experience for me. I was excited to travel by train, to get to know Lithuanian cities and towns better, to work in a large and diverse team. After a while I realised that I wanted a new challenge, so I decided to apply for the position of travel attendant team leader. Working for LTG has its own romantic charm - it's a historic, reliable and well-known group of companies, where the work is unique - we're the only ones in Lithuania working on trains. What motivates us most is the company's internal career development, the conditions for development, learning and acquiring new knowledge. I would like to invite those who are strong in values, i.e. behave with integrity, respect each other, are driven and responsible, and strive to help others, both in the work environment and in their personal lives, to join the LTG. We are all different, but we work together towards a common goal"

– Paulius Čaikauskas, Team Leader, Customer Service on Trains, Eastern Lithuania Region

_______________________________________

"I started my career back in 1988 when I joined the company as an assistant train driver. Two and a half years later, I became a driver. I don’t think you can become a driver, you have to be born with it. The most important thing is to love technology and to love challenges. When I combine work with pleasure, that's everything for me. That’s why working feels like holiday for me. Every time I get ready, I get in the mood and when I leave, I hope that I will have a good, calm ride. You have to be ready to assess the situation correctly and take action in seconds: if you see a person on or near the tracks, your decision has to be lightning-fast - lives depend on it."

– Virgilijus Šilianskis, Train Driver

JOB POSTINGS IN CATEGORY "CUSTOMER SUPPORT AND SERVICES"

JOB POSTINGS IN CATEGORY "CUSTOMER SUPPORT AND SERVICES"

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Keleivinio traukinio mašinistas (-ė)
Keleivinio traukinio mašinistas (-ė) Vilnius, LT Sep 23, 2023
Vilnius, LT Customer Relations & Services UAB „LTG Link“
Inžinierius technologas (-ė) (su nuotolinio darbo galimybe) Vilnius, LT Engineering AB „LTG Cargo“
"Rail Baltica" žemėtvarkos projektų srities kadastro specialistas (-ė) Vilnius, LT Project Management AB „LTG Infra“
Sistemos ekspertas (-ė)
Sistemos ekspertas (-ė) Vilnius, LT Sep 23, 2023
Vilnius, LT Management UAB „LTG Link“

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